Helpdesk Content Specialist
Company: VirtualVocations
Location: Grand Forks
Posted on: April 5, 2025
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Job Description:
A company is looking for a Helpdesk Content Associate to execute
self-service content strategies for B2B and B2C users.
Key Responsibilities
Develop and maintain self-service content, including help articles
and FAQs
Monitor customer interactions and refine helpdesk resources based
on insights
Manage and optimize Zendesk infrastructure for efficient support
operations
Required Qualifications
2+ years in content management, technical writing, or customer
support
Demonstrated adoption of AI technology in work processes
Technical aptitude and passion for enhancing customer
experiences
Familiarity with Zendesk or similar helpdesk platforms
Ability to manage multiple priorities in a fast-paced
environment
Keywords: VirtualVocations, Grand Forks , Helpdesk Content Specialist, Other , Grand Forks, North Dakota
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