OS - Agriculture Customer Service Representative

Company: Express Employment Professionals
Location: Grand Forks
Posted on: February 8, 2025

Job Description:

Express Employment Professionals is looking for anAgriculture Customer Service Representativefor a Local Company.Key Responsibilities:

• Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads, writes, and speaks the English language fluentlySpecific Responsibilities and Key Deliverables Include
  • Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
  • Responds to customer sales inquiries in a timely, accurate, and appropriate manner
  • As part of the support team, document and process product use recommendations as required
  • Utilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
  • Submit and code bills and invoices to our AP department for payment.
  • Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs. Order product as required.
  • Conduct monthly inventory cycle counts and annual full inventory reconciliations.
  • Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
  • Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
  • Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
  • Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales supportSupports Sales and/or Operations Manager as requestedBenefits of working with Express:
    • Holiday and vacation pay
    • Medical benefits
    • 401K
    • Safety incentives
    • Training
    • Scholarship opportunities#GFND1437PandoLogic. Keywords: Customer Service Representative, Location: Grand Forks, ND - 58202 , PL: 596432132

Keywords: Express Employment Professionals, Grand Forks , OS - Agriculture Customer Service Representative, Sales , Grand Forks, North Dakota