Technical Care Specialist

Company: VirtualVocations
Location: Grand Forks
Posted on: April 5, 2025

Job Description:

A company is looking for a Technical Care Specialist I and II.
Key Responsibilities

Answer customer calls and respond to inquiries professionally
Troubleshoot technical issues related to internet services, video, and phone equipment
Create service tickets and notate customer accounts for all interactions

Required Qualifications

High school diploma or GED; or 3-6 months of related experience or training
Associate's degree (A.A.) preferred
Ability to read and interpret safety rules and procedure manuals
Ability to carry out instructions in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Keywords: VirtualVocations, Grand Forks , Technical Care Specialist, IT / Software / Systems , Grand Forks, North Dakota

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