Executive Team Leader Service & Engagement (Assistant Manager Front End) - Grand Forks, ND
Company: Target
Location: Grand Forks
Posted on: October 27, 2024
Job Description:
The pay range is $60,000.00 - $120,000.00Pay is based on several
factors which vary based on position. -These include labor markets
and in some instances -may include education, work experience and
certifications. In addition to your pay, Target cares about and
invests in you as a team member, so that you can take care of
yourself and your family. Target offers eligible team members and
their dependents comprehensive health benefits and programs, which
may include medical, vision, dental, life insurance and more, to
help you and your family take care of your whole selves.---Other
benefits for eligible team members include 401(k), employee
discount, short term disability, long term disability, paid sick
leave, paid national holidays, and paid vacation.---Find
competitive benefits from financial and education to well-being and
beyond at .ALL ABOUT TARGETWorking at Target means helping all
families discover the joy of everyday life. We bring that vision to
-life through our values and culture. -.ALL ABOUT SERVICE &
ENGAGEMENTAdvocates of guest experience who welcome, thank and
exceed guest service expectations by focusing on guest interaction
and recovery. Advocates of both physical and digital services and
solutions who are knowledgeable about capabilities and features
that drive adoption, usage and ultimately guest loyalty. Empowered
to make shopping effortless and seamless for guests at the
checklanes, guest services, gift registry, pick-up and drive up.At
Target, we believe in our leaders having meaningful experiences
that help them build and develop skills for a career. The role of a
Service & Engagement Executive Team Leader can provide you with
the:
- Knowledge of guest service fundamentals and experience building
and managing a guest first team culture across the store
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department
sales trends, inventory management, guest shopping patterns,
pricing and promotions strategies
- Experience setting and planning department monthly/quarterly
workload to support business priorities and managing a team to
deliver service and sales goals
- Experience managing a team of hourly team members, leaders and
creating Service and Engagement business strategies and goals
- Skills in recruiting, selecting and talent management of hourly
team members and leadersAs a Service & Engagement Executive Team
Leader, no two days are ever the same, but a typical day will most
likely include the following responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates
and Service and Engagement Leaders who strive to -exceed guest
service expectations by focusing on -decreasing wait time,
-friendly guest interaction and service recovery
- Drive total store sales, understand your role in sales growth
and how your departments and team contribute to and impacts total
store profitability
- Anticipate staffing needs, talent plan and recruit - both long
and short term
- Manage leaders to follow-up on training completion, check for
understanding and provide continuous education opportunities to
drive proficiencies for all front of store experiences
- Engage in consistent and meaningful -development conversations
throughout the critical touch points within -Service and Engagement
Team leader -career path
- Personalize recognition and appreciation to reinforce critical
guest service behaviors and promote a positive team and guest
centric culture
- Establish a culture of accountability through clear
expectations and performance management (listen, observe, recognize
and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand,
troubleshoot and follow-up on opportunity areas
- Quickly respond -to -any negative guest shopping experience by
de-escalating -the situation and ensuring your -team -understands
-and feels supported to make things right for the guest
- Own schedules that follow the -scheduling -allocation and
guidelines to support peak traffic times, key holiday events and
-weekends
- Manage the store experience by anticipating and/or reacting
with urgency to staffing or scheduling needs based on fluctuations
in guest traffic and sales
- Ensure Team Leader -schedules support a frictionless experience
during guest peak traffic times for all shopping preferences:
checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up
(DU).
- Be the champion of physical and digital offerings to -ensure
your team can -inform, educate and promote the suite of benefits,
features and offerings that reward our guest and/or enhance their
shopping experience (Including Target RedCard and Wallet)
- Expect and enable your team to stay up-to-date on upcoming
major promotions, brand launches and events
- Utilize guest survey reporting tools to drive change in key
areas with the greatest impact on guest experience; and use guest
feedback to coach/recognize teams.
- Lead the teram to deliver an efficient and hassle free guest
pick up experience
- Work a schedule that aligns to guest and business needs -(this
includes early morning, evening and -weekends)
- Demonstrate a culture of ethical conduct, safety and
compliance; lead team to work in the same way and hold others
accountable to this commitment
- As a key carrier, follow all safe and secure training and
processes
- Address store needs (emergency, regulatory visits, etc.)
- All other duties based on business needsWHAT WE ARE LOOKING
FORWe might be a great match if:
- Working in a fun and energetic environment makes you
excited---. We work efficiently and as a team to deliver for our
guests
- Providing service to our guests that makes them say I LOVE
TARGET! excites you---. That's why we love working at Target
- You enjoy interacting with people all day and making things
easy for others---. Interacting with guests, solving -concerns -and
making the guests day better -is -core of what we do
- You aren't looking for Monday thru Friday job where you are at
a computer all day--- We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewardedThe good news is that we have some amazing training
that will help teach you everything you need to know to be a
Service & Engagement Executive Team Leader. But, there are a few
skills you should have from the get-go:
- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the
organization
- Strong cognitive skills, including problem analysis, decision
making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a
teamWe are an awesome place to work and care about our teams, so we
want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team
member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 15 pounds
and occasionally lifting or moving merchandise up to 40 pounds
-
- Accurately handle cash register operations and cash
transactions
- Flexible work schedule (e.g., nights, weekends and holidays)
and regular attendance necessaryAmericans with Disabilities Act
(ADA)Target will provide reasonable accommodations with the
application process upon your request as required to comply with
applicable laws. If you have a disability and require assistance in
this application process, please visit your nearest Target store or
reach out to Guest Services at 1-800-440-0680 for additional
information.
Keywords: Target, Grand Forks , Executive Team Leader Service & Engagement (Assistant Manager Front End) - Grand Forks, ND, Hospitality & Tourism , Grand Forks, North Dakota
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